BUKIT ELEPHANT PARK
Our Business Policy
Our Business Policy
Tour Booking – Cancellation & Refund Policy
- If the customer would like to change the visit date, we can change the visit
date for no extra charge only under these circumstances. - Change the visit date 2 days in advance1. Cancellation more than 72 hours (3 days) in advance: Full refund
2. Cancellation between 72 and 24 hours (between 3 days and 1 day): 50%
refund
3. Cancellation less than 24 hours: No refund For no-show or late arrival at the
pick up point: No refund
Souvenir Shop – Cancellation & Refund Policy
- Cancellations are accepted within 24 hours of placing the order if the item has not yet been shipped: Full refund.
- Orders that have already been shipped cannot be cancelled.
- Defective or incorrect items must be reported within 7 days of delivery for replacement or refund.
- Refunds will be processed to the original payment method within 7–14 business days after we receive the returned item.
- Non-refundable items include perishable goods, personal care products, custom-made items, and sale items.